Legal

Privacy Policy

Last updated 30 September 2026

Who we are

Christie Roofing Limited, trading as W & S Christie Roofing, is based at Claremont House, 130 East Claremont Street, Edinburgh, EH7 4LB. You can contact us at [email protected] or on 0131 554 2833.

Information we collect

When you send an enquiry we collect the details you provide, including your name, phone number, email address, house address or postcode, message, access notes if included, and any optional roof photograph you upload. We also process basic technical data such as IP address, browser user agent, the enquiry source, cookie consent preference and spam-protection signals.

We may also add customer and property details supplied to us by phone, email, existing business records or an authorised business contact. Our customer records can include enquiry history, property details, quotes, notes and correspondence connected with the work you ask us to consider or carry out.

How we use it

We use enquiry information to respond, arrange inspections, prepare quotes, deliver our services, keep business records, prevent spam and meet legal, insurance and accounting obligations.

Email correspondence may be linked to your customer or property record so that authorised staff can understand the history of an enquiry, quote or job. Automated service emails may be used for acknowledgements, appointments, quotes and appropriate follow-ups. We do not use these records for unrelated marketing without a lawful basis.

Spam protection

We use a hidden form field and Google reCAPTCHA to help prevent automated spam enquiries. When reCAPTCHA is enabled, Google receives technical information such as the reCAPTCHA token, IP address, browser and interaction signals so it can assess whether a submission appears genuine.

Photographs

Uploaded photographs are treated as part of your enquiry. They may show your property or surrounding area, so they are restricted by file type and size, sent securely to our chosen delivery provider and only used to assess or manage the roofing enquiry.

Retention

Enquiries that do not become jobs are normally retained for up to 24 months. Project, invoice, guarantee, insurance and accounting records may be kept for up to 7 years. Uploaded photographs follow the same retention period as the enquiry or project record they relate to.

Sharing

We may share information with website hosting, email delivery, CRM or webhook providers, analytics providers, spam-protection providers, professional advisers, insurers and subcontractors where needed to handle your enquiry or complete agreed work. We do not sell personal information.

Your rights

You can ask to access, correct or delete your information, or object to how it is used, subject to legal record-keeping requirements. Contact [email protected].